København: Fredag 23. oktober, 2015

Servage.net bruger ikke backup

Hvor utroligt det end lyder, så har jeg (på den hårde måde) måttet sande,
at min host igennem 10+ år, overhovedet ikke backer sine kunders data op!

Det gik selvfølgelig galt: En harddisk gik i stykker, og tog samtlige data fra:

ipas.dk
boook.dk
tacarlsen.dk
dagfordag.dk
spandkraft.dk
villytildethele.dk
x3menu.dk/.com
fremkalder.dk
krydster.dk
itvnu.dk
durk.dk
lukt.dk

Servage beklagede og gav mig 3 måneder gratis. Jeg kan næsten ikke få luft.
- eller rettere, det kan jeg jo faktisk:

We unfortunately had to face a total loss of all you webhosting accounts data due to a filesystem metadata corruption that unfortunately could not be repaired.

We tried to recover the data but the disk was badly damaged and in-spite of all attempts the data could not be recovered.

Servage is very sorry for the inconveniences. We request you to re-upload the missing data from your personal back up.

We have redundant server and raid system running. Still, under some very unlucky circumstances, even those security measures may fail and data go lost.
This is not only a disaster for you but also for Servage. We know that loosing data is the worst case scenario. Please trust us that we do everything to avoid
loosing data and other technical problems. But, unfortunately, no server system is 100% secured from technical problems.

Det var en værre én. Netop DERFOR backer vi op - Venligst restore mit webspace.

We understand your frustration and anger. What is written on our page is correct. Right now there is no option but to reupload the files from your side.

Jeg har kun systemerne (og mine test-data) - ikke de rigtige data...
- De ligger trygt og godt i et stort tysk data-center... ?

No, right now, we don't run a back up of our customers files. We are working on a new control panel which should come online sometime next year.
That new system will include, among other features, a back up system.

YOU DON'T BACK UP YOUR CUSTOMERS DATA ?!?

We are running our hosting service already many years. The raid system failed only twice throughout all the years. That means, the risk of data loss is there
since no technical service is guaranteed 100% secured from technical problems, but the risk of a data loss is very small.
Right now we do not have any dedicated backup tool as such. You can download the data using FTP on to your local PC and thus save a backup at your side.

Så... Ja - Jeg er på udkig efter en ny host.